Warranty Policy

Last updated: 15 July 2026

1. What this warranty covers

Carton Boxes Singapore (CartonBoxes.Sg) warrants that the goods we supply will, at the time of delivery or collection:

• Be free from defects in material and workmanship.
• Match the description, sizes and specification you agreed with us or approved in your quotation.
• Be of satisfactory quality for their normal use as packaging.

Carton boxes and packing materials are consumable products that are used up in packing, storing and moving goods. This warranty therefore relates to the condition and quality of the product as supplied, not to how long a box lasts once it is in use.

2. Warranty period

Because boxes and packing materials are consumables, defects are almost always visible on delivery or first use. Please inspect your goods on receipt and report any manufacturing fault within 7 days of collection or delivery. Faults caused by transit damage or a wrong or short delivery should be reported within 48 hours, as set out in our Return and Refund Policy.

3. Goods trolleys and tools

Durable products such as our goods trolley are covered by a limited warranty against manufacturing defects for 3 months from the date of purchase, or by the manufacturer's warranty where a longer period applies. This covers faults in the frame, wheels or fittings that arise under normal use within the load rating stated for the product. It does not cover damage from overloading, dropping, or use outside the intended purpose.

4. What is not covered

This warranty does not apply to:

• Normal wear and tear, crushing, denting or weakening from repeated use.
• Damage from overloading a box or trolley beyond its intended capacity.
• Damage from water, moisture, humidity or improper storage.
• Damage from misuse, accident, mishandling, or use for a purpose the product was not designed for.
• Cosmetic marks that do not affect the function of the product.
• Goods that have been modified, cut, printed on or repaired after delivery by anyone other than us.
• Faults you were told about before purchase, or made-to-order goods that match the specification you approved.

5. How to make a warranty claim

To make a claim, contact us with your order reference number, a description of the fault, and photographs of the affected goods where possible. Please keep the goods and their packaging until the claim is resolved, as we may need to inspect them.

6. Our remedy

If a valid manufacturing defect is confirmed, we will, at our option, repair the goods, replace them, or refund the price of the affected items. This is the full extent of our liability under this warranty. We are not liable for indirect or consequential loss, such as loss of the contents of a box, beyond what the law requires.

7. Your consumer rights

This warranty is given in addition to, and does not affect, your statutory rights under the Consumer Protection (Fair Trading) Act, including the Lemon Law provisions, and the Sale of Goods Act. Where goods do not conform to the contract at the time of delivery, you may be entitled to a repair, replacement, price reduction or refund under those laws.